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Refund Policy

refund policy

Last updated: February 10, 2023

Most of our sales and transactions do not include an option for refunds, with some notable exceptions. Please read below to read about refunds as they relate to our different channels of commerce:

calpcc merchandise:

CALPCC does not offer refunds for purchases made through the online catalog. CALPCC Store merchandise is supplied by either
Printful or Printify. These are known as Print on Demand companies that develop and ship our products on an as-needed basis. This means that CALPCC does not hold inventory nor fulfill shipment directly. Any issues related to quality or damaged products should be referred back to the appropriate vendor so they can arrange for replacement.

continuing education catalog

Purchases made in the CALPCC Continuing Education Catalog are non-refundable except in cases of:

• A mistake in the course purchased: in which case, an alternate course may be exchanged at the discretion of CALPCC.

• There was a technical error or glitch on the CE Catalog website that prevented the purchaser from being able to take or complete the course in the timeframe needed.

Refunds are not issued if:

• The purchaser decides that they would rather not take the course;

• The purchaser is unable to use course CEUs toward requirements beyond our credentials. (We are credentialed by the BBS to provide CEUs toward California licensure renewals only; our CEUs cannot be used toward initial licensure.)

continuing education [live] events

large events

Event-related fees are typically non-refundable unless stated otherwise in the event advertisement. In the case of large in-person events (i.e Conferences), fees are collected to reserve spaces, food, technology etc and therefore may incur cancellation charges. Please see specific event advertising for more details.

smaller events and webinars

Fees for smaller events such as symposia or other webinars are non-refundable. Due to administrative costs and fees for these events, CALPCC will not offer a refund unless there are extenuating circumstances as deemed by CALPCC.

membership-related fees

Membership application and renewal fees are non-refundable.

When joining CALPCC, members subscribe to our system email notifications and agree to enroll in auto-renewal, as explicitly notated on our membership application and in our Terms and Conditions. It is our members' responsibility to maintain a working email address on their account as part of their membership. However, members may cancel auto renewal at any time (in advance of their renewal date) by removing their payment method from their account profiles. 

Starting 21 days before renewal dates, members receive multiple automated email reminders in advance of renewal, reminding them of pending auto-renewal charges and informing them how they may cancel autorenewal prior to any renewal charges or encouraging them to contact us for assistance. Once renewal charges have been processed, we do not issue refunds.

In the case of extenuating circumstances, email

extenuating circumstances.
Our goal is not to create undue hardship on our members related to CALPCC charges or fees. If a CALPCC charge or fee will create undue hardship, please em email us We will evaluate your request and respond accordingly. 

hardship cases

Hardship cases include:

• Lack of funds that satisfy other basic needs
• Urgent medical or family medical circumstances

Hardship cases do not include:

• "I meant to cancel before renewal, but forgot."
• "I unsubscribed from CALPCC system emails and didn't receive notices." It is our members' responsibility to maintain subscriptions to our system notifications.
• "I no longer receive emails at the address I used to subscribe to CALPCC." (See above.)
• "I belong to other organizations."


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